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Do you fear not receiving Southwest Flight Delay Compensation? An airline may postpone or cancel a flight due to bad weather or technical difficulties. To maintain customer rights, these airlines must abide by regulations that require them to compensate their customers for such cancellations or delays. For instance, Southwest Airlines, based in Dallas, has a procedure it follows in the event of unanticipated flight delays. Travelers have a variety of useful choices available to them in this situation, including the ability to rebook a flight.